Here to help
Frequently Asked Questions
Quick answers on shopping, delivery, payments and our branches. Still stuck? Contact us.
Where are your stores located?
We have three branches — one in Al Ain and two in Abu Dhabi.
Do you deliver across the UAE?
Yes, we deliver to all Emirates.
Are your supplements genuine?
Absolutely. We only stock 100% authentic products from trusted brands and manufacturers.
Can I return or exchange a product?
Returns and exchanges are accepted under our Refund & Return Policy, with some exceptions for hygiene and storage-sensitive products.
How can I place an order online?
Visit fitnmuscles.ae, browse products, add them to your cart, and checkout securely.
Do you offer same-day delivery?
Yes, we offer same-day delivery in Al Ain (for orders placed before our daily cutoff time). For other Emirates, delivery typically takes 1–2 business days, depending on location and courier availability.
Can I shop directly at your stores?
Absolutely. You can visit any of our three branches — one in Al Ain and two in Abu Dhabi — to explore products in person and get expert advice from our team.
Do you provide discounts or loyalty programs?
Yes, we regularly run special promotions and have a loyalty program where you can earn rewards on every purchase. Stay updated through our website and social media channels.
Which payment methods are accepted?
- Credit & Debit Cards: We accept Visa and Mastercard securely processed via the PayBy gateway.
- Digital Wallets: We support PayBy Pay and Botim Pay (via PayBy).
- Buy Now, Pay Later: Split your purchase into interest-free installments with Tabby or Tamara.
- Cash on Delivery: Pay in cash when your order is delivered to your doorstep.
Do you offer guidance on supplement usage?
Yes, our trained staff can guide you on the right supplements based on your fitness goals, health needs, and diet. For medical concerns, we always recommend consulting a healthcare professional.