Privacy Policy

By using our website, app, or providing your information, you agree to the practices described in this Privacy Policy.

1. Who We Are

FitnMuscles is a UAE-based supplement store offering a wide range of healthy products and nutritional supplements.

2. Information We Collect

We collect different types of information to provide and improve our services:

Personal Information

• Full name
• Contact details (phone number, email address)
• Shipping and billing addresses
• Payment details (processed securely through payment gateways)
• Profile photos or meal images (if utilizing our AI calorie counter or profile personalization)

Health and Fitness Data (Android & iOS)

If you opt-in to our mobile app's fitness rewards program, we securely access physical activity data (specifically step counts) to track your daily progress:

• Android: Accessed via the Android Activity Recognition API and Health Connect.
• iOS: Accessed via Apple HealthKit.

Non-Personal Information

• Browser type and version
• Device information
• Pages visited on our website
• Cookies and similar tracking technologies

Payment Information & Processing

We offer flexible and secure payment options. Online payments are processed securely via PayBy (supporting Visa, MasterCard, BOTIM Pay, and PayBy Wallet). For installment plans, we utilize “Buy Now, Pay Later” providers Tabby and Tamara. Cash on Delivery (COD) is available within the UAE. All transactions are processed in UAE Dirhams (AED).

3. How We Use Your Information

We use the collected data for the following purposes:

• To process and fulfill your orders
• To communicate regarding purchases, promotions, and updates
• To calculate daily fitness progress and award store credits based on step counts
• To analyze meal photos via AI for nutritional details
• To improve our website, products, and customer service
• To comply with UAE laws and regulations
• For marketing purposes (strictly with your explicit consent)

Important Note on Health Data: We do not use your health or step data for any advertising or marketing purposes, nor do we sell it to third parties. Our use of information received from Apple HealthKit and Android Health Connect strictly adheres to their respective developer policies, including Limited Use requirements.

4. Sharing Your Information

We do not sell or trade your personal information to third parties. We may share your data exclusively with:

• Payment processors to successfully complete transactions
• Shipping and courier companies for order delivery
• IT service providers who maintain and secure our website and app
• Legal authorities only when strictly required by law

5. Data Retention

We retain your personal data—including profile information, photos, and health/activity data—only for as long as your account remains active and is necessary to provide our services.

If you choose to delete your account, all associated health data, profile images, and personal information will be permanently deleted from our active servers within 30 days, except where retention is required to comply with UAE legal or accounting obligations.

6. Data Security

We take reasonable, industry-standard measures to protect your personal information from unauthorized access, use, or disclosure. All online payments are processed through secure, encrypted payment gateways.

7. Cookies & Tracking

Our website uses cookies to enhance your browsing experience. You can choose to disable cookies in your browser settings; however, please note that some features of the website may not function properly without them.

8. Your Rights

Under applicable UAE data protection laws, you have the right to:

• Access the personal data we hold about you
• Request corrections to your inaccurate or incomplete data
• Withdraw your consent for marketing communications at any time
• Request the deletion of your personal data (where legally permissible)

To exercise any of these rights, please contact us at support@fitnmuscles.ae.

9. Third-Party Links

Our website or app may contain links to external websites. We are not responsible for the privacy practices, content, or security of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will always be posted on our website, indicated by the “Last Updated” date at the top or bottom of the page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team:

• Email: support@fitnmuscles.ae
• Landline: +971 3 751 3960
• Mobile: +971 50 793 9503